by on April 27, 2009
On Friday, I posted about an exciting announcement for our Microsoft Small Business Specialists taking place this morning at 9:00 am PST: Microsoft Small Business Specialist 4 Hour Technical Support Expanding to over 50 products! Well, there is exciting news for all of our Partners starting today. Announcing the launch of Partner Online Technical Communities Forums! Online Technical Communities (OTCs) provide unlimited, no-cost online technical support to partners in over 60 countries around the world as part of their Microsoft Partner Program (MSPP) benefits. The migration of International English OTCs to the Forums platform is based on partner feedback with a goal to improve partners’ online technical support experience. Why are we doing this: We are leveraging the Forums technology to help improve Partner satisfaction and provide a better online support experience. Enhancements include: One community.